00640nam a22001337a 450000500170000002000230001708200170004010000450005724500920010226000480019430000280024250000390027065001970030920260810140431.0  a9780875848679 (hb)  bRAYa658.812  aRayport, Jeffrey F.aBernard J. Jaworski  aBest face forwardb: why companies must improve their service interfaces with customers  c2005aBostonbHarvard Business School Press  axxi, 262 p.c; 24.2 cm.  aIncludes notes, glossary and index  aManagement sciencesaServices marketingvTechnological innovationvMarketing managementvErvice managementvCustomer experiencevService interfacesvBusiness strategyvService operationsvRSBM