00688nam a22001577a 4500 20260810140431.0 9780875848679 (hb) RAY 658.812 Rayport, Jeffrey F. Bernard J. Jaworski Best face forward : why companies must improve their service interfaces with customers 2005 Boston Harvard Business School Press xxi, 262 p. ; 24.2 cm. Includes notes, glossary and index Management sciences Services marketing Technological innovation Marketing management Ervice management Customer experience Service interfaces Business strategy Service operations RSBM BK 0 0 0 0 GGL GGL 2026-07-30 Gift 0 658.812 RAY 122797 2026-07-30 12:39:19 1 2026-07-30 BK 63363 63363