Enz, Cathy A. <br/><br/>
Hospitality strategic management  : concepts and cases 

 - Canada  John Wiley & Sons  2010 
 - xviii, 676 p.  : ill.  ; 24 cm. 
<br/><br/> Includes bibliographical references, notes, glossary and index.  
<br/><br/><label>ISBN: </label>9780470083598 (hb) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality management<br/>Hospitality industry--Performance measurement--Corporate Strategy --Balanced scorecard--Loyalty marketing --Human resources--Public relation--RIHCA
<br/><br/><label>Dewey Class. No.: </label>647.94068  / ENZ