00756nam a22001697a 450000500170000002000230001708200190004010000180005924500590007726000360013630000360017250000690020865001760027794200070045395201090046099900170056920260805131223.0  a9780470083598 (hb)  a647.94068bENZ  aEnz, Cathy A.  aHospitality strategic managementb: concepts and cases  aCanadabJohn Wiley & Sonsc2010  axviii, 676 p.c; 24 cm.b: ill.  aIncludes bibliographical references, notes, glossary and index.   aHospitality managementaHospitality industryvPerformance measurementvCorporate Strategy vBalanced scorecardvLoyalty marketing vHuman resourcesvPublic relationvRIHCA  cBK  00104070aGGLbGGLd2026-08-02eGiftl0o647.94068 ENZp122576r2026-08-02 16:43:18t1w2026-08-02yBK  c63420d63420