Hinton, Tom  Wini Schaeffer <br/><br/>
Customer-focused quality  : what to do on Monday morning  

 - New Jersey  Prentice Hall  1994 
 - xiii, 273 p.  : ill.  ; 24 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780131896307 (hb) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management sciences<br/>Customer services--Consumer satisfaction--Quality management--Quality control--Marketing plan--Card service--RSBM
<br/><br/><label>Dewey Class. No.: </label>658.812  / HIN