: the story of a business philosophy Sharp, Isadore Alan Phillips creator text New York Portfolio (Penguin Group) 2009 monographic xvi, 302 p. : ill. ; 23 cm Includes index. Business management Hospitality Industry Culture Brand Management Customer Satisfaction Business Philosophy Service Quality Organizational Leadership RICHA 647.94092 SHA 9781591842446 (hb) 20260806134905.0