TY - BOOK AU - Gray,Dave TI - The connected company SN - 9781491919477 (pbk) U1 - 658.812 PY - 2012/// CY - California PB - O'Reilly Media Inc. KW - Management sciences KW - Organizational behavior KW - Disruptive technology KW - Wrangling complexity KW - Connected customer KW - Structural change KW - Service economy KW - Networking KW - RSBM N1 - Includes index and bibliographical references ER -