TY - BOOK AU - David Crosby (editor) TI - Business letter made easy SN - 9781902646381 (pbk) U1 - 651.75 PY - 1999/// PB - Law Pack Publishing KW - Management sciences KW - Business writing KW - Commercial correspondence KW - Managing customer KW - Suppliers change KW - Refusing credit KW - Credit control KW - RSBM N1 - Includes appendix and index ER -