Thorpe, Richard  Robin Holt <br/><br/>
The SAGE Dictionary of quality management  : quality management research 

 - London  SAGE Publications  2009 
 - xxii, 290 p.  : ill.  ; 24.5 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781412935289 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management sciences<br/>Quality management research--Quality management--Cognitive mapping--Quality assurance--Data analysis--Case study--RSBM
<br/><br/><label>Dewey Class. No.: </label>658.56203  / THO