TY  - BOOK
AU  - Thorpe, Richard
TI  - The SAGE Dictionary of quality management: : quality management research
SN  - 9781412935289 (pbk)
U1  - 658.56203 
PY  - 2009///
CY  - London
PB  - SAGE Publications
KW  - Management sciences
KW  - Quality management research
KW  - Quality management
KW  - Cognitive mapping
KW  - Quality assurance
KW  - Data analysis
KW  - Case study
KW  - RSBM
N1  - Includes bibliographical references and index
ER  -