00740nam a22001697a 450000500170000002000240001708200190004110000320006024500770009226000360016930000370020550000510024265001440029394200070043795201090044499900170055320260820145747.0  a9781412935289 (pbk)  a658.56203bTHO  aThorpe, RichardaRobin Holt  aThe SAGE Dictionary of quality managementb: quality management research  aLondonbSAGE Publicationsc2009  axxii, 290 p.b: ill.c; 24.5 cm.  aIncludes bibliographical references and index.  aManagement sciencesaQuality management researchvQuality managementvCognitive mappingvQuality assurancevData analysisvCase studyvRSBM  cBK  00104070aGGLbGGLd2026-08-06eGiftl0o658.56203 THOp122959r2026-08-06 11:51:27t1w2026-08-06yBK  c63530d63530