Lewis, Annette  Joe McDermott <br/><br/>
Winning at customer services and call centre job interviews  : including answers to the interview questions 

 - London  Anson Reed Limited  2006 
 - 218 p.  : ill.  ; 23.2 cm. 
<br/><br/> Includes appendix. 
<br/><br/><label>ISBN: </label>9780955262944 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management sciences<br/>Job interviews--Employment interviewing--Communication skills--Career development--Customer service--Interview skills--Job search--RSBM
<br/><br/><label>Dewey Class. No.: </label>650.144  / LEW