TY  - BOOK
AU  - Lewis, Annette
TI  - Winning at customer services and call centre job interviews: : including answers to the interview questions
SN  - 9780955262944 (pbk)
U1  - 650.144 
PY  - 2006///
CY  - London
PB  - Anson Reed Limited
KW  - Management sciences
KW  - Job interviews
KW  - Employment interviewing
KW  - Communication skills
KW  - Career development
KW  - Customer service
KW  - Interview skills
KW  - Job search
KW  - RSBM
N1  - Includes appendix
ER  -