00551nam a22001337a 450000500170000002000240001708200170004110000160005824500640007426000410013830000330017950000510021265001540026320260819155254.0  a9780131100954 (pbk)  a658.302bTES  aTesone, D.V  aSupervision skills for the service industryb: how to do it  aNew JerseybPearson Education c2005  ax,161 p.b: ill.c; 25.5 cm.  aIncludes bibliographical references and index.  aManagement sciencesaService industryvService developmentvMarketing strategiesvService supervisionvLeaderships ethicsvHospitality industryvRSBM