: how to do it Tesone, D.V creator text New Jersey Pearson Education 2005 monographic x,161 p. : ill. ; 25.5 cm. Includes bibliographical references and index. Management sciences Service industry Service development Marketing strategies Service supervision Leaderships ethics Hospitality industry RSBM 658.302 TES 9780131100954 (pbk) 20260819155254.0