Wacker, Mary B. Lori L. Silverman

Stories trainers tell : 55 ready-to-use stories to make training stick - San Franscisco John Wiley & Sons Inc. 2003 - xxxiii, 398 p. : ill. ; 23.5 cm.

includes index.

9780787978426 (pbk)


Management sciences
Leadership training--Incorporating stories--Customer service--Communication--Storytelling--Ethics--RSBM

658.3124 / WAC