TY  - BOOK
TI  - World development report 2004: : making services Work for poor people
SN  - 978082135574 (hb)
U1  - 330.91090 
PY  - 2003///
CY  - New York
PB  - Oxford University Press
KW  - Management sciences
KW  - Service work
KW  - Service provision
KW  - Education service
KW  - Sanitation service
KW  - Nutrition service
KW  - Policymaker
KW  - RSBM
N1  - Includes bibliographic end notes and references
ER  -