TY - BOOK AU - Baker, Sue TI - Principles of hotel front office operations : a study guide SN - 9780304327294 (pbk) U1 - 647.94068 PY - 1994/// CY - New York PB - Cassell KW - Hospitality management KW - Hospitality industry KW - Hotel management KW - Business marketing KW - Reservation issues KW - Target marketing KW - Tourism industry KW - RIHCA N1 - Includes index; ER -