TY - BOOK AU - Gladwell, Malcolm TI - The tipping point: how little things can make a big difference SN - 9780316346627 (pbk) U1 - 302 PY - 2002/// CY - New York PB - Back Bay Books KW - Social psychology KW - Mavens salesmen KW - Educational virus KW - Stickiness factors KW - Rumors sneakers KW - Epidemics KW - RIMS N1 - Includes Index ER -