TY - BOOK AU - Rubin,Jeffrey TI - Handbook of usability testing: how to plan, design, and conduct effective tests SN - 9780470185483 (pbk) U1 - 005.437 PY - 2008/// CY - Indianapolis PB - Wiley Publishing KW - User interfaces (Computer systems) KW - Educational tests KW - Education statistics KW - Test moderators KW - Conducting process KW - Usability testing KW - Validation or verification test KW - FMS KW - FC N1 - Includes index; Part One: Usability testing: an overview. What makes something usable? -- What is usability testing? -- When should you test? -- Skills for test moderators. Part Two: The process for conducting a test. Develop the test plan -- Set up a testing environment -- Find and select participants -- Prepare test materials -- Conduct the test sessions -- Debrief the participant and observers -- Analyze data and observations -- Report findings and recommendations. Part Three: Advanced techniques. Expanding from usability testing to designing the user experience ER -