00589cam a2200121 i 4500020002300000082001700023100001800040245013900058260004400197300003600241500002000277650017000297  a9781118436530 (hb)00a004.068bWAN1 aWander, Frank10aTransforming it culturebhow to use social intelligence, human factors, and collaboration to create an IT department that outperforms   aNew jerseybJohn Wiley & sons,Incc2013  axiii, 203 p. b: ill.c; 24 cm.  aIncludes index. 0aInformation technologyaElectronics data processingvElectronic data processingvDigital computer vElectronic digital computer vApplied sciencesvLimbic systemvFC