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	1.	Cases in call center management great ideas (th)at work by Feinberg, Richard Ko De Ruyter Lynne Bennington Material type: Text Publication details: Mumbai Jaico Publishing House 2005 Availability: Items available for loan: Main Campus (1)Call number: 658 FEI. Place hold Save to lists Add to cart (remove)
	2.	Sales force management by Johnston, Mark W. Greg W. Marshall Material type: Text Publication details: New York McGraw-Hill 2006 Availability: Items available for loan: Al-Mizan Campus (1)Call number: 658.81 JOH. Place hold Save to lists Add to cart (remove)
	3.	101 ways to increase your sales by Forsyth, Patrick Material type: Text Publication details: New Delhi Kogan Page 2001 Availability: Items available for loan: Al-Mizan Campus (1)Call number: 658.81 FOR. Place hold Save to lists Add to cart (remove)
	4.	Handbook of customer relationship marketing by Stone, Merlin Neil Woodcock Liz Machtynger Material type: Text Publication details: New Delhi Crest Publishing House 2004 Availability: Items available for loan: Al-Mizan Campus (1)Call number: 658.8 STO. Place hold Save to lists Add to cart (remove)
	5.	E-Commerce an Indian perspective by Joseph, P. T Material type: Text Publication details: New Delhi Prentice-Hall of India Private Ltd. 2005 Availability: Items available for loan: Main Campus (1)Call number: 380.1 JOS. Place hold Save to lists Add to cart (remove)
	6.	Selling managing customer relationships by Rix, Peter Material type: Text Publication details: New York McGraw-Hill 2006 Availability: Items available for loan: Al-Mizan Campus (1)Call number: 658.85 RIX. Place hold Save to lists Add to cart (remove)
	7.	Compensating the sales force by Cichelli, David Material type: Text Publication details: New York McGraw Hill 2004 Availability: Items available for loan: Al-Mizan Campus (1)Call number: 658.8 CIC. Place hold Save to lists Add to cart (remove)
	8.	Customer behavior a managerial perspective by Sheth, Jagdish N. Banwari Mittal Material type: Text Publication details: Australia Thomson/South-Western 2004 Availability: Items available for loan: City Campus - II (1)Call number: 658.8342 SHE. Place hold Save to lists Add to cart (remove)
	9.	Customer relationship management by Peelen, Ed Material type: Text Publication details: Noida Pearson India Education Services Pvt. Ltd. 2019 Availability: Items available for loan: Faisalabad Campus (3)Call number: 658.812 PEE, ... GULBERG III Lahore (2)Call number: 658.812 PEE, ... Malakand Campus (1)Call number: 658.812 PEE. Place hold Save to lists Add to cart (remove)
	10.	No cover image available Impact of customer relationship management (CRM) on organization performance moderating role of technological turbulence, an evidence from services sector of Pakistan by Shafaat Ahmad Mir (3592) Material type: Text Publication details: Islamabad Riphah International University (unpublished) 2015 Dissertation note: Riphah School of Leadership (RSL) Faculty of Management Sciences (FMS)Thesis supervisor: Mubashir Hassan Zia Availability: Items available for reference: Main Campus: NOT for LOAN (1)Call number: 658.812 SHA. Save to lists Add to cart (remove)
	11.	No cover image available Effect of customer relationship management adoption on organizational performance: moderating role of technological turbulence by Shahid Iqbal (9632) Material type: Text Publication details: Islamabad (unpublished) 2014 Dissertation note: Thesis (MS)--Riphah International University Online resources: Mr. Mubashar Hassan Zia (supervisor) Availability: Items available for reference: Main Campus: NOT for LOAN (1)Call number: 658.514 SHA. Save to lists Add to cart (remove)
	12.	No cover image available The impact of customer relationship management on the organizational performance of logistics service providers (LSPs) - A case from Pakistan by Inamullah Khan (10496) Material type: Text Publication details: Islamabad (unpublished) 2014 Dissertation note: Thesis (M.Phil)--Riphah International University, 2014 Availability: Items available for reference: Main Campus: NOT for LOAN (1)Call number: 658.812 INA. Save to lists Add to cart (remove)
	13.	No cover image available Service quality and customer retention moderated by relationship characteristics (breadth depth and length) by Zahra Idrees Butt (MS-B2-045) Material type: Text Publication details: Islamabad (unpublished) 2012 Dissertation note: Riphah School of Leadership (RSL) Faculty of Management Sciences (FMS) Availability: Items available for reference: Main Campus: NOT for LOAN (1)Call number: 658.812 ZAH . Save to lists Add to cart (remove)
	14.	No cover image available The impact of supply chain management practices on supply chain performance, mediating role of logistic integration telecommunication industry of Pakistan by Alia Sarwar (16240) Material type: Text Publication details: Islamabad (unpublished) 2017 Dissertation note: Thesis (MS)-- Riphah International University, 2017 Availability: Items available for reference: Al-Mizan Campus: NOT for LOAN (1)Call number: 658.5 ALI. Save to lists Add to cart (remove)
	15.	Principles and systems of banking by Popli, G. S Material type: Text Publication details: Delhi PHI Learning 2016 Availability: Items available for loan: GULBERG III Lahore (2)Call number: 330 POP, ... Place hold Save to lists Add to cart (remove)
	16.	Customer relationship management in electronic markets by Lyer, Gopalkrishnan R David Bejou Material type: Text Publication details: Mumbai Jaico publishing house 2005 Availability: Items available for loan: GULBERG III Lahore (1)Call number: 658.854678 CUS. Malakand Campus (1)Call number: 658.854678 CUS. Place hold Save to lists Add to cart (remove)
	17.	E-business and e-commerce management strategy, implementation and practice by Chaffey, Dave Material type: Text Publication details: Noida Pearson India Education Services Pvt. Inch. 2019 Availability: Items available for loan: Malakand Campus (1)Call number: 380.1068 CHA. Place hold Save to lists Add to cart (remove)
	18.	Services marketing people, technology, strategy by Wirtz, Jochen Christopher Lovelock Jayanta Chatterjee Material type: Text Publication details: Noida Pearson India Education Services Pvt. Ltd 2019 Availability: Items available for loan: GULBERG III Lahore (1)Call number: 658.8 WIR. Malakand Campus (3)Call number: 658.8 WIR, ... Place hold Save to lists Add to cart (remove)
	19.	Customer relationship management the bottom line to optimizing your ROI by Anton, Jon Natalie L. Petouhoff Shalini Kalia Material type: Text Publication details: Noida Dorling Kindersley (India) Pvt. Ltd 2013 Availability: Items available for loan: Malakand Campus (2)Call number: 658.812 ANT, ... Place hold Save to lists Add to cart (remove)
	20.	Customer relationship management getting it right! by Kincaid, Judith W Material type: Text Publication details: Noida Pearson India Education Services Pvt. Ltd 2006 Availability: Items available for loan: Faisalabad Campus (9)Call number: 658.812 KIN, ... Malakand Campus (2)Call number: 658.812 KIN, ... Place hold Save to lists Add to cart (remove)

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