000 00638nam a22001457a 4500
020 _a9781466625129 (hb)
082 _a658.4
_bCHE
100 _aChew, Eng K.
_aPetter Gottschalk
245 _aKnowledge driven service innovation and management
_bIT strategies for business alignment and value creation
260 _aUSA
_bBusiness Science Reference
_c2013
300 _aIiv, 563 p.
_b: ill.
_c; 29 cm.
500 _aIncludes bibliographical references and index.
650 _aInformation technology -- Management
_aKnowledge management
_vService oriented
_vStrategic resources
_vStrategy systems
_vBusiness intelligence
_vFMS
_vFC
942 _cBK
999 _c10001
_d10001