| 000 | 00523nam a22001457a 4500 | ||
|---|---|---|---|
| 020 | _a 9788131785928 (pbk) | ||
| 082 |
_a658.812 _bGOE |
||
| 100 |
_aGoetsch, David L. _aDavis, Stanley B. |
||
| 245 |
_aEffective customer services _bten steps for technical professions |
||
| 260 |
_aNew Delhi _bPearson _c2012 |
||
| 300 |
_axvii, 292 p. _b: ill. _c; 24 cm. |
||
| 500 | _aincludes index | ||
| 650 |
_aCustomer service _aCustomer relation _vConsumer satisfaction _vCustomer need _vBehaviors _vEvaluation _vManagement _vFMS |
||
| 942 | _cBK | ||
| 999 |
_c10946 _d10946 |
||