| 000 | 00520nam a22001337a 4500 | ||
|---|---|---|---|
| 020 | _a0137472633 (pbk) | ||
| 082 |
_a338.70685 _bSTE |
||
| 100 | _aStebbing, Lionel | ||
| 245 | _aQuality management in the service industry | ||
| 260 |
_aNew York _bEllis Horwood _c1990 |
||
| 300 |
_a178 p. _b: ill. _c; 23 cm. |
||
| 650 |
_aService industry-Quality control _aService industry-Management _vInternal inveterate waste _vDeveloping management system _vSystem documentation _vQuality audit _vManagement review _vIIMC |
||
| 942 | _cBK | ||
| 999 |
_c11073 _d11073 |
||