| 000 | 00548cam a2200145 a 4500 | ||
|---|---|---|---|
| 020 | _a9788132204572 (pbk) | ||
| 082 |
_a658.812 _bKOS |
||
| 100 | 1 |
_aKostojohn, Scott _aMathew Johnson _aBrian Paulen |
|
| 245 | 1 | 0 | _aCRM fundamentals |
| 260 |
_aNew Delhi _bSpringer (India) Pvt. Ltd. _c2011 |
||
| 300 |
_axiii, 232 p. _b: ill. _c; 24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer relations-Management _vCustomer relations--Study and teaching _vCustomer relations--Data processing _vCustomer relations (Law) _vCustomer relations _vFMS |
|
| 942 | _cBK | ||
| 999 |
_c13861 _d13861 |
||