000			00645nam a22001577a 4500
999			_c14141 _d14141
020			_a9789332534452 (pbk)
082			_a658.4013 _bTOT
100			_aDale H. Besterfield _aCarol Besterfield-Michna _aMary H. Besterfield... [et al.]
245			_aTotal quality management
260			_aNoida _bPearson Education Ltd. _c2017
300			_axxi, 595 p. _b: ill. _c; 23 cm.
500			_aIncludes appendix, bibliographical references and Index.
650			_aTotal quality management _vPerformance measures _vEmployee involvement _vInformation technology _vCustomer satisfaction _vManagement system _vLeadership _vRSBM _vFMS
942			_cBK