| 000 | 00591cam a22001694a 4500 | ||
|---|---|---|---|
| 005 | 20260716152227.0 | ||
| 020 | _a9788131715208 (pbk) | ||
| 082 | 0 | 0 |
_a658 _bJOH |
| 100 | 1 |
_aJohnston, Robert _aGraham Clark |
|
| 245 | 1 | 0 |
_aService operations management _b: improving service delivery |
| 260 |
_aNoida _bPearson _c2008 |
||
| 300 |
_a516 p. _b: ill. _c; 22 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aManagement _aService industries _vService strategy _vService development _vService encounter _vWork measurement _vOperations _vRelatonship _vCustomer _vFMS _vRSBM |
|
| 942 | _cBK | ||
| 999 |
_c14199 _d14199 |
||