000			01447cam a2200169 i 4500
020			_a9781137467553 (pbk)
082	0	0	_a302 _bTHO
100	1		_aThompson, Neil.
245	1	0	_aPeople skills
260			_aLondon _bPalgrave _c2015
300			_axix, 303 p. _c; 24 cm. _b: ill.
500			_aIncludes bibliographic references and index
505	8		_aMachine generated contents note: -- PART I: PERSONAL EFFECTIVENESS -- 1. Self-Awareness -- 2. Time Management -- 3. Stress Management -- 4. Information Management -- 5. Assertiveness -- 6. Beating The Bully -- 7. Using Supervision -- 8. Being Creative -- 9. Continuous Professional Development -- 10. Being Realistic And Resilient -- PART II: INTERACTION SKILLS -- 11. Valuing Diversity -- 12. Verbal Communication -- 13. Nonverbal Communication -- 14. Written Communication -- 15. Interviewing -- 16. Influencing Skills -- 17. Leadership -- 18. Handling Feelings -- 19. Managing Conflict -- 20. Multidisciplinary Working -- PART III: INTERVENTION SKILLS -- 21. Anti-Discriminatory Practice -- 22. Being Systematic -- 23. Assessment -- 24. Planning -- 25. Decision Making -- 26. Managing Risk -- 27. Review And Evaluation -- 28. Ending -- 29. Responding To Trauma: Promoting Healing And Recovery -- 30. Reflective Practice.
650		7	_aInterpersonal relations _aCommunication _vInteraction skills _vIntervention skills _vInfluencing skills _vValuing diversity _vFMS
942			_cBK
999			_c14488 _d14488