| 000 | 00608nam a22001577a 4500 | ||
|---|---|---|---|
| 020 | _a9788131732274 (pbk) | ||
| 082 |
_a658.562 _bBES |
||
| 100 |
_aBesterfield, Dale H. _aCarol Besterfield-Michna _aGlen H. Besterfield _aMary Besterfield-Sacre |
||
| 245 | _aTotal quality management | ||
| 260 |
_aIndia _bPearson Education _c2011 |
||
| 300 |
_a xxi, 558 p. _b: ill. _c; 24 cm. |
||
| 500 | _aInclude appendix and index. | ||
| 650 |
_atotal quality management _aQuality control _vCustomer satisfaction _vEmployee involvement _vInformation technology _vLeadership _vBenchmarking _vFMS |
||
| 942 | _cBK | ||
| 999 |
_c20918 _d20918 |
||