| 000 | 00687cam a22001694a 4500 | ||
|---|---|---|---|
| 005 | 20260719132025.0 | ||
| 020 | _a9789386873309 (pbk) | ||
| 082 | 0 | 0 |
_a658.5 _bJOH |
| 100 | 1 |
_aJohnston, Robert _aGraham Clark _aMichael Shulver |
|
| 245 | 1 | 0 |
_aService operations management _b: improving service delivery |
| 260 |
_aNoida _bPearson India Education Services Pvt. Ltd _c2018 |
||
| 300 |
_axxii, 462 p. _b: ill. _c; 25 cm. |
||
| 500 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aManagement sciences _aOperation management _vService development _vWork measurement _vService encounter _vService strategy _vRelationship _vOperations _vCustomer _vRSBM |
|
| 942 | _cBK | ||
| 999 |
_c22855 _d22855 |
||