000			00509nam a22001577a 4500
999			_c25105 _d25105
020			_a9781574442663 (pbk)
082			_a658.562 _bROS
100			_aRoss, Joel E.
245			_aTotal quality management _btext, cases and readings
260			_aNew York _bSt. Lucie _c1999
300			_axv, 550 p. _b: ill. _c; 23 cm.
500			_aIncludes index.
650			_aManagement _aQuality management _vQuality gurus _vInformation analysis _vLeadership _vProductivity _vReengineering _vFMS
942			_cBK