000			00563nam a22001457a 4500
999			_c25111 _d25111
020			_a9788179924457 (hb)
082			_a658.854678 _bCUS
100			_aLyer, Gopalkrishnan R _aDavid Bejou
245			_aCustomer relationship management in electronic markets
260			_aMumbai _bJaico publishing house _c2005
300			_axi, 113 p. _b: ill. _c; 25 cm.
500			_aIncludes references and index.
650			_aCustomer relationship _aManagement _vElectronic markets _vConsumer-Relationship _vBuyer-Relationship _vLoyalty _vE-tailing _vMarketing _vFMS _vBBA
942			_cBK