000			00566nam a22001457a 4500
999			_c25377 _d25377
020			_a9788177581348 (pbk)
082			_a658.812 _bKIN
100			_aKincaid, Judith W.
245			_aCustomer relationship management _bgetting it right!
260			_aNoida _bPearson India Education Services Pvt. Ltd _c2006
300			_axxvii, 480 p. _b: ill. _c; 23.5 cm.
500			_aIncludes glossary, appendices and index.
650			_aCustomer relations management _vBusiness computer program _vInfrastructure components _vCustomer relationship _vProject managing _vFMS
942			_cBK