| 000 | 00916nam a22001937a 4500 | ||
|---|---|---|---|
| 999 |
_c27290 _d27290 |
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| 040 | _cRiphah International University | ||
| 082 |
_a658 _bADE |
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| 100 | _aAdeeba Khan (403690) | ||
| 245 |
_aHow customer incivility employee unethical behavior _bthe roles of surface acting and receiving help |
||
| 260 |
_aLahore _c2019 _b(unpublished) |
||
| 300 |
_avii, 63 p. _c; 30 cm. _e+ CD |
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| 500 | _aA thesis submitted in partial fulfillment of the requirements for the degree of Master of Science in Business and Management Science | ||
| 500 | _aIncludes bibliographic references | ||
| 500 | _aThesis supervisor: Dr. Shazia Nauman | ||
| 502 | _aThesis (MS)--Riphah International University, 2019 | ||
| 546 | _aEnglish | ||
| 650 |
_aManagement science _aBusiness management science _vEmployee unethical behavior _vResource conservation theory _vReceiving help _vCustomer incivility _vSurface acting _vRSBM |
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| 942 | _cTH | ||