000			00521nam a22001457a 4500
999			_c29320 _d29320
020			_a9780071822152 (hb)
082			_a658.812 _bMCK
100			_aMcKain, Scott
245			_a7 Tenets of Taxi Terry _bhow every employee can create and deliver the ultimate customer experience
260			_aNew York _bMcGraw Hill _c2014
300			_av, 200 p. _c; 23 cm.
500			_aIncludes index.
650			_aCustomer relations _vNetworking _vManagement _vData processing _vCustomer services _vRetrieval systems _vFMS
942			_cBK