| 000 | 00485cam a2200145 i 4500 | ||
|---|---|---|---|
| 999 |
_c29387 _d29387 |
||
| 020 | _a9781118943007 (hb) | ||
| 082 | 0 | 0 |
_a658.8 _bSTR |
| 100 | 1 |
_aStratten, Scott. _aAlison Kramer |
|
| 245 | 1 | 0 |
_aUnselling _bthe new customer experience |
| 260 |
_aHoboken _bJohn Wiley & SOns _c2014 |
||
| 300 |
_avi, 234 p. _c; 24 cm. _b: ill. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aSelling _vAspiring _v Pulse Factors _vCustomer relations _vSales & Selling _vNetflix vs Blockbuster _vFMS |
|
| 942 | _cBK | ||