| 000 | 00581nam a22001457a 4500 | ||
|---|---|---|---|
| 999 |
_c3484 _d3484 |
||
| 020 | _a0936648864 (pbk) | ||
| 082 |
_a621.385 _bCOM |
||
| 100 | _aEdwin Margulies (editor) | ||
| 245 |
_a1001 computer telephony _btips, secrets and shortcuts |
||
| 260 |
_aUSA _bFlatiron Publishing _c1996 |
||
| 300 |
_b: ill. _c; 22 cm. _a516 p. |
||
| 500 | _aIncludes index. | ||
| 650 |
_aTelephone-Engineering _aSystem automation _vService planning _vInformation sources _vLAN survival _vOperation system _vHuman interface _vSelling strategies _vPlanning tips _vFraud control _vFEAS |
||
| 942 | _cBK | ||