000 00490nam a22001457a 4500
999 _c3594
_d3594
020 _a8175140127 (pbk)
082 _a658.4013
_bROS
100 _aRoss, Joel E.
245 _aTotal quality management
_btext, cases and readings
260 _aNew Delhi
_bSt. Lucie
_c1995
300 _axi, 465 p.
_b: ill.
_c; 23 cm.
650 _aManagement-Control and quality
_vStrategic quality planning
_vInformation analysis
_vReengineering
_vQuality gurus
_vProductivity
_vFMS
942 _cBK