| 000 | 00609nam a22001457a 4500 | ||
|---|---|---|---|
| 020 | _a8179924424 (hb) | ||
| 082 |
_a658 _bFEI |
||
| 100 |
_aFeinberg, Richard _aKo De Ruyter _aLynne Bennington |
||
| 245 |
_aCases in call center management _bgreat ideas (th)at work |
||
| 260 |
_aMumbai _bJaico Publishing House _c2005 |
||
| 300 |
_ax, 356 p. _b: ill. _c; 24 cm. |
||
| 500 | _aIndex Included. | ||
| 650 |
_aManagement _vHuman resource management _vPerformance assessment _vOperational management _vCustomer relationship _vCustomer satisfaction _vStrategic management _vTechnology issues _vFMS |
||
| 942 | _cBK | ||
| 999 |
_c3685 _d3685 |
||