| 000 | 00872nam a2200193 4500 | ||
|---|---|---|---|
| 999 |
_c40554 _d40554 |
||
| 040 | _cRiphah International University | ||
| 082 |
_a658 _bHAD |
||
| 100 | _aHadeya Batool (S19A14G07009) | ||
| 245 |
_aThe role of perceived emotional labor on customer loyallty _bMediation role of customer cognitive appraisal |
||
| 260 |
_aFaisalabad _b(unpublished) _c2021 |
||
| 300 |
_aix, 69 p. _b: ill. _c; 30 cm. |
||
| 500 | _aSubmitted in partial fulfillment of the requirements for the degree of Master of Science to the Faculty of Management Sciences | ||
| 500 | _aThesis supervisor: Dr Gulam Mustafa Shami | ||
| 500 | _aIncludes bibliographical references and appendix. | ||
| 502 | _aThesis (MS)--Riphah International University, 2021 | ||
| 546 | _aEnglish | ||
| 650 |
_aCustomer loyalty _aManagement science _vBanking industry _vEmotional labor _vResearch _vFMS |
||
| 942 | _cBK | ||