000			00628nam a22001577a 4500
999			_c4151 _d4151
020			_a9789353066314 (pbk)
082			_a658.562 _bTOT
100			_aDale H. Besterfield _aCarol Besterfield-Michna _aGlen H. Besterfield... [et al.]
245			_aTotal quality management
260			_aNoida _bPearson India education services Pvt.Ltd _c2019
300			_axxi, 622 p. _b: ill. _c; 23 cm.
500			_aIncludes appendix, bibliographical references and Index.
650			_aManagement sciences _vCustomer satisfaction _vEmployee involvement _vInformation technology _vBenchmarking _vLeadership _vRSBM _vFMS
942			_cBK