| 000 | 00576nam a22001337a 4500 | ||
|---|---|---|---|
| 020 | _a1875889515 (pbk) | ||
| 082 |
_a658.812 _bLAK |
||
| 100 |
_aLake, Neville _aKrishtin Hickey |
||
| 245 |
_aMaking customer service happen _ba simple and effective guide to achieving unbelievable customer satisfaction while reducing your costs |
||
| 260 |
_aAustralia _bBusiness + Publishing _c2006 |
||
| 300 |
_axi, 112 p. _b: ill. _c; 22 cm. |
||
| 650 |
_aCustomer services _vService strategy _vDelivering service _vService processes _vCustomer satisfaction _vService infrastructures _vFMS |
||
| 942 | _cBK | ||
| 999 |
_c4249 _d4249 |
||