000			00546nam a22001337a 4500
020			_a8177587625 (pbk)
082			_a658.812 _bDYC
100			_aDyche, Jill
245			_aThe CRM handbook _ba business guide to customer relationship management
260			_aNew Delhi _bPearson Education _c2002
300			_a331 p. _b: ill. _c; 24 cm.
650			_aCustomer relations-Management _aCRM _aManagement _aRelationship marketing _vCRM marketing _vCustomer service _vSales force automation _vAnalytical CRM _vDelivering CRM _vManaging CRM project _vFMS
942			_cBK
999			_c4307 _d4307