000			00547nam a22001457a 4500
020			_a0875847595 (hb)
082			_a658.8002 _bHAG
100			_aHagel, John _aArthur G. Armstrong
245			_aNet gain _bexpanding markets through virtual communities
260			_aBoston _bHarvard Business School Press _c1997
300			_axv, 239 p. _b: ill. _c; 24 cm.
500			_aIndex Included.
650			_aInternet market _aCustomer relations _vCustomers gain _vManaging organic growth _vFunctional management _vManagement agenda _vFMS
942			_cBK
999			_c4362 _d4362