000			00688nam a22001577a 4500
999			_c51142 _d51142
020			_a9788131732274 (pbk)
082			_a658.562 _bTOT
100			_aDale H. Besterfield _aCarol Besterfield-Michna _aGlen H. Besterfield... [et al.]
245			_aTotal quality management
260			_aNoida _bPearson India education services Pvt.Ltd _c2011
300			_axxi, 558 p. _b: ill. _c; 23 cm.
500			_aInclude References, Appendix and Index.
650			_aManagement sciences _vCustomer satisfaction _vEmployee involvement _vTotal quality management _vInformation technology _vQuality control _vCustomer satisfaction _vBenchmarking _vLeadership _vRSBM _vFMS
942			_cBK