000			00593nam a22001457a 4500
999			_c61658 _d61658
020			_a9781428321403 (pbk)
082			_a647.94068 _bSZE
100			_aSzende, Peter
245			_aCase scenarios in hospitality supervision
260			_aUnited States of America _bDelmar, Cengage learning _c2010
300			_axviii, 202 p. _b: ill. _c; 23 cm.
500			_aIncluded appendix, bibliographical references and index
650			_aHospitality management _aHuman resource management _vTeam management _vCustomer service _vCommunication skills _vEmployee relations _vLeadership _vRIHCA _vGLB-LHR
942			_cBK