| 000 | 00643nam a22001577a 4500 | ||
|---|---|---|---|
| 005 | 20260506170519.0 | ||
| 020 | _a0471644099 (hb) | ||
| 082 |
_a658.812 _bCUS |
||
| 100 | _aStanley A Brown (editor) | ||
| 245 |
_aCustomer relationship management _b: a strategic imperative in the world of e-business |
||
| 260 |
_aCanada _bJohn Wiley and Sons _c2000 |
||
| 300 |
_axvii, 345 p. _b: ill. _c; 23.5 cm. |
||
| 500 | _aIncludes conclusion and appendix. | ||
| 650 |
_aManagement sciences _aCustomer relationship _vElectron management _vStrategic infrastructure _vCustomer satisfaction _vAutomotive industry _vCustomer retention _vRSBM _vGLB-LHR |
||
| 942 | _cBK | ||
| 999 |
_c61796 _d61796 |
||