| 000 | 00734nam a22001697a 4500 | ||
|---|---|---|---|
| 005 | 20260620134959.0 | ||
| 020 | _a978111307738 (pbk) | ||
| 020 | _a1111307738 (pbk) | ||
| 082 |
_a338.4791 _bFOR |
||
| 100 |
_aFord, Robert C _aMichael C. Sturman _aCherill P. Heaton |
||
| 245 |
_aManaging quality service in hospitality _b: how organizations achieve excellence in the guest experience |
||
| 260 |
_aUnited Kingdom _bDelmar Cengage learning _c2012 |
||
| 300 |
_axxvii, 516 p. _b: ill., Col., _c; 25.5 cm. |
||
| 500 | _aIncludes glossary and index. | ||
| 650 |
_aHospitality management _aHospitality services _vDeveloping hospitality _vHospitality planning _vEmployees planning _vHospitality strategy _vHospitality values _vRIHCA |
||
| 942 | _cBK | ||
| 999 |
_c62222 _d62222 |
||