000			00599nam a22001577a 4500
005			20260603152627.0
020			_a9780470260340 (hb)
082			_a658.409 _bGRO
100			_aGroves, Dennis _aKevin Herbert _aJim Correll
245			_aAchieving class A business excellence _b: an executive's perspective
260			_aNew Jersey _bJohn Wiley & Sons Inc. _c2008
300			_axiv, 385 p. _b: ill. _c; 24.5 cm.
500			_aIncludes index.
650			_aManagement _aBusiness success _vCustomer satisfaction _vCompetitive pressure _vManaging service _vProcess design _vLeadership _vRSBM _vGLB-LHR
942			_cBK
999			_c62303 _d62303